RACI is a cognitively configured matrix that is widespread in catering and briefing managers and their corresponding teams about the split and distinct roles description of a project made by ITIL. It categorically imparts all the processes going on and available teams with a lineup process map. Using the matrix system, all the relevant processes are added to one section and associated responsibilities and roles are attached to them.

Raci Model Itil:

RACI where stands for responsibility, accountability, contribution, and informed, is a projection join diagram which is composed of an excel spreadsheet-based template in which a matrix is configured to various responsibilities and duties in connection with a septic role of the project.

Using this model, advance and complex interlinking of integral project segments become easier and quicker to understand. Using the matrix calculations, a well-defined task pattern is assigned to every different responsible segment working on the project. All those who have the corresponding roles in the business are directly appointed as a steer section on the matrix.

Raci Model Itil Excel Template

Structural Go Through of RACI Matrix:

RACI structure is based on the spreadsheet model, this matrix consists of variable positioning. On the leftmost side is the column which contains all the processes involved in the project and on the top row of the matrix is the roles defined as integral processions to complete the task and attaining milestone achievements in the working.

RACI Matrix further expands with the pop-ups which are configured to the processes and upon taping the sections, these pop-ups simply state out the required description regarding both process and roles. It tells about the responsibilities which are potentially attained with the follow-up to the right procedure.


  1. Daniel Schneider

    Hi, i like to kindly ask if i could get a copy of the ITIL Raci Matrix Excel please? Thanks in advance!

    1. John Mathew Article Author

      DANIEL Please check your email. Sorry for the delayed reply Thanks for your visit.


  2. Agus

    Hi John, really like the ITIL RACI template you have created! Can you make a copy available to me please? tx, Gus

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